Controller: snapID B.V., P.C. Hooftstraat 151-h, 1071 BT Amsterdam, The Netherlands — support@snapid.now.
1. Scope
This policy covers the processing of personal data on the website snapid.now. Data processing within the snapID verification platform on behalf of our clients is governed by separate data processing agreements, in which snapID acts as processor.
2. What we process on this website
- Server logs: IP address, timestamp, requested URL, user agent — processed to deliver the site securely and defend against abuse (legal basis: legitimate interest, Art. 6(1)(f) GDPR). Logs are retained for a maximum of 14 days.
- Contact by email: when you email us, we process your address and message content to handle your enquiry (legal basis: pre-contractual measures or legitimate interest, Art. 6(1)(b)/(f) GDPR).
- Live chat: if you use the chat widget, we process the messages you send and any contact details you share in them, in order to answer your questions (Art. 6(1)(b)/(f) GDPR). The chat runs on our own server (chat.snapid.now, EU); conversations are kept no longer than necessary for follow-up.
- Appointment booking: if you book a meeting, we process your name, email address, the chosen time slot and any notes you add, in order to schedule and conduct the meeting (Art. 6(1)(b) GDPR). The booking system runs on our own server (cal.snapid.now, EU).
3. What we deliberately don't do
This website sets no tracking cookies, uses no third-party analytics, and loads no resources from third-party servers — fonts and all assets are served from our own EU infrastructure.
4. Hosting
The site is hosted by Hetzner Online GmbH in Germany. All data is processed within the EU.
5. Your rights
Under the GDPR you have the right to access, rectification, erasure, restriction, data portability and objection. Contact us at support@snapid.now. You also have the right to lodge a complaint with the Dutch supervisory authority, the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).
6. Changes
We may update this policy; the current version is always published on this page.